It is no secret that I love Panera. I like to believe that Panera loves me back. Sure, I know they are a chain and have no time for loving a mom in Frederick. However, in my mind they love me and know me by name and order.
As I have written before, all the Panera employees at our home branch are particularly nice to us. However, one lady stands out. She amazes me, in fact. She starts our order while I am in the parking lot. Yup, she spots us in the busy shopping center and starts collecting our order. She has 2 everything bagels in a bag to go, not sliced or toasted. She also places the duet cookie in the bag so that Caedan won't be reaching for it the entire meal. She also has started ringing us up and has my cup waiting. What more could you ask for? She even knows not to mention the word cookie and if we aren't getting bagels she knows to let me grab one and hid it in my purse when a certain toddler isn't looking. Talk about customer service!
How do you repay someone who goes a little beyond their call of duty? So much so as to let other employees know how to ring up our order. Crazy enough, I can't even recall her name. Sure we see her almost everyday, but sadly I never look at name tags. However, we are grateful for the awesome lunch experience she helps achieve for us.
By the way, if you ever read this, can you ask the main Panera man to bring back the Chicken Tomesto sandwich? Fabulous and I miss it.
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